A Problem-Solving Model

 SAMHSA:

Conflict Resolution Model The Conflict Resolution Model is one method you can use to act assertively. It involves five steps that can easily be memorized.   

 1. Identifying the Problem. This step involves identifying the specific problem that is causing the conflict (for example, a friend’s not being on time when you come to pick him or her up). 

 2. Identifying the Feelings. In this step, you identify the feelings associated with the conflict (for example, frustration, hurt, or annoyance). 

 3. Identifying the Specific Impact. This step involves identifying the specific impact or outcome of the problem that is causing the conflict (for example, being late for the meeting that you and your friend plan to attend). 

 4. Deciding Whether To Resolve the Conflict. This step involves deciding whether to resolve the conflict or let it go. In other words, is the conflict important enough to bring up? 

 5. Addressing and Resolving the Conflict. In this step, you set up a time to address the conflict, describe how you perceive it, express your feelings about it, and discuss how it can be resolved. 

 • What is the purpose of using the Conflict Resolution Model? 

• Identify the five steps of the Conflict Resolution Model and apply it to an example of your own.

 36 Assertiveness Training and the Conflict Resolution Model Participant Workbook